See what's quietly hurting your Shopify app's rating
We're building a system that scans reviews and discussions about your Shopify app and every competitor in your category — across the App Store, the Community forum, and Reddit — extracts the pain points that keep repeating, and surfaces AI-generated summaries, so you catch rating-killing problems and competitive gaps early instead of reading through everything yourself.
17
recurring complaints
3.1
avg. rating, last 90d
Insight card
What we're building
Two features anchor everything else on this roadmap. Neither is live yet — here's the vision.
Compare your app against competitors
Put your Shopify app side-by-side with any competitor in your category — same complaint categories, same rating breakdown — so a wave of low ratings stops being noise and starts being a specific, fixable gap.
- Complaint categories matched across both apps, not just raw review counts
- Rating distribution and recent-vs-older complaint trend, compared directly
- Support-response gaps — who's replying to unhappy users and who isn't
Your app
4.2★
Competitor
3.6★
Turn review signals into developer tickets
Recurring complaints shouldn't just sit in a pile of quotes. We're building a way to roll every review that mentions the same problem into one ticket — title, summary, how many reviews back it up — ready to hand to a developer.
- One ticket per recurring pain point, not one per review
- Illustrative destinations we're exploring: Jira, Linear, GitHub Issues — not built or integrated yet
- Built for maintainers who want structured input into their own tracker, not another dashboard to babysit
— 2★ review, 3 days ago
Fix points sync after checkout
Priority: High · 4 similar reports
From hundreds of reviews to one ticket
This is the gap the review-to-ticket feature above is meant to close.
Today, without this
- Read through hundreds of 1- to 4-star reviews yourself, one at a time
- Check the App Store, the Community forum, and Reddit separately — no single view
- Manually judge which complaints repeat vs. which are one-offs
- Copy-paste the worst ones into a doc and hope a developer reads it
Where we're headed
- Every source — App Store, Community forum, Reddit, and more — pulled into one place
- AI groups repeating complaints into themes: bug, missing feature, support, pricing, UI/UX
- Each theme becomes a ticket ready to route to your board once board integrations ship
- You spend time deciding what to fix, not hunting across three different sites for what's broken
What an insight looks like
Illustrative examples — not live dataMocked-up walkthroughs of how a recurring complaint could turn into a ticket. No real app or reviews are behind any of these examples.
"17 of the last 40 low-rating reviews mention that point balances go out of sync after a theme update, and that support takes over three days to respond."
Fix: points balance drifts after theme update
Recurring complaint from 17 reviews in the last 90 days. Suggested owner: loyalty engine team.
"Orders stuck in ‘processing’ for 2+ days during sale weekends — support says it’s a known issue but no fix yet."
Fix: order status stalls during high-traffic sales
Recurring complaint from 11 reviews in the last 60 days. Suggested owner: fulfillment integrations team.
"Automation flows silently stop sending after a Shopify plan change — no error, no notification, just missing emails."
Fix: automation flows silently drop after plan change
Recurring complaint from 9 reviews in the last 90 days. Suggested owner: automation engine team.
From thousands of reviews to a handful of decisions
The Shopify App Store has no shortage of reviews — yours and your competitors' — but reading through them manually is slow and expensive. It's hard to tell which complaints are costing you rating points right now, which features users say competing apps are missing, or where a whole category is quietly under-delivering. Shopify App Insights automates that entire loop for your app and every competitor in your category: collect data, filter for low ratings, extract the reviews that matter, and generate insights you can act on before your rating slips.
Collect
01Scan Shopify App Store reviews, the Shopify Community forum, and Reddit discussions for your app and every competitor.
Filter
02Isolate the low-rating signal that everyday users usually skim past.
Extract
03Pull the recurring complaints out of thousands of raw review texts.
Summarize
04Turn the noise into AI-generated, structured insights you can act on before your rating slips.
App owners & maintainers
Watch what users say about your own Shopify app — and how you stack up against every competitor in your category — before a wave of low ratings hurts your ranking and revenue.
Competitor research teams
Map exactly where rival apps in a category consistently fall short, feature by feature.
Founders & product teams
Evidence-based SaaS ideas backed by thousands of real, recurring user complaints.
Also underway
The dashboard is in private testing while we validate it with early users — these two pieces already exist there, supporting Compare and ticket conversion above.
Per-app insights dashboard
Browse every tracked Shopify app with low-rating signals and AI-generated summaries of recurring complaints.
Opportunity scoring
See which categories score highest for unmet demand, ranked by opportunity potential.
From every category to your team's board
All 7 top-level categories Shopify organizes its App Store into, mapped end to end — we scan every review, sort recurring complaints into themes like bugs, missing features, support and pricing, and we're planning to send the ones that matter straight into your team's own board.
Where we search
Roadmap
Where things actually stand, stage by stage — matching the pipeline above: collection and classification are shipped, Compare and ticket conversion are in progress, and board integrations plus wider coverage are next. No vague promises.
- App Store review scraping & classification
- Complaint-theme sorting (bug, missing feature, support, pricing, UI/UX)
- AI-generated insight summaries (with heuristic fallback)
- Opportunity scoring per category
- Compare: side-by-side competitor view
- Review → ticket conversion
- Community forum & Reddit sourcing
- Ticket-board integrations (Jira, Linear, Trello, Asana, GitHub Issues, Slack)
- Broader category and app coverage
- Additional review sources beyond the App Store, forum and Reddit
Questions
Is this only for Shopify apps?
Yes — the whole pipeline is built around the Shopify App Store: its review data, the Shopify Community forum, and Reddit discussions about Shopify apps. We're not tracking other app marketplaces.
How often is the data refreshed?
Insights refresh automatically whenever they go stale — roughly once a day per app — as we scan for new reviews. We don't have a stronger public SLA than that yet; we're pre-revenue and still tuning the pipeline.
Do you need access to my app account or API keys?
No. We only read public App Store reviews and forum posts — there is no OAuth flow, no API key, and no permission grant required from you or your store.
When do I get full access after signing up?
There's no self-serve signup yet. We're rolling out early access manually during this private preview, so we'll reach out directly once a spot opens up.
What would you pay for this?
Directional — not finalWe haven't set prices. We'd rather find out what's fair before locking anything in — two directional ideas below, and a price range you can pick in the signup form — one click, optional, and it helps us land on a fair number instead of guessing.
Solo builder
One app, tracked properly
For a single app owner who wants a clear, ongoing read on their own app instead of digging through reviews manually.
- Full review coverage for your app and every competitor in your category
- Compare view — see exactly which complaint categories and ratings you fall short on, feature by feature
- Recurring complaints grouped into themes (bug, missing feature, support, pricing, UI/UX), same as the dashboard
- Auto-generated tickets for the complaints worth fixing, once review-to-ticket ships
- Opportunity scoring so you know which gaps are worth fixing first
- A source of ideas for your next app — use Compare and opportunity scoring to see which problem areas keep coming up across categories
Team / Agency
Every app you manage, in one place
For teams researching multiple apps or running several client portfolios who need one shared view instead of juggling spreadsheets per client.
- Everything in Solo builder, applied across every app your team tracks
- Side-by-side comparisons across your whole portfolio, not just one app at a time
- One shared source of truth so the whole team works from the same insights
- Ticket-board integrations once they ship — insights land straight in your client trackers
- Priority access as new features roll out, ahead of the general waitlist
A note from the founder
I'm building this alone right now, digging through the Shopify App Store, the Community forum, and Reddit for ideas and reviews, one category at a time — and noticing how much of the same feedback kept repeating across competing apps. Shopify App Insights is my attempt to automate that reading, not to replace judgment. It's pre-revenue and in private preview — I don't have paying customers or case studies to show you yet. If the problem sounds familiar, I'd rather hear that directly from you than guess at it.
Serhii Maslovskyi
Founder, Shopify App Insights
Want early access?
Leave your email and we'll reach out as soon as a spot opens up — no spam, just a heads-up when it's ready.